The ratings given by Internet users take into account

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Given that the brand image of a commercial company today mainly depends on its e-reputation and customer reviews, the management of these elements is essential. Managing reviews well will earn you points with Google Page Experience , an algorithm that evaluates user experience on sites . In order to control your reputation on the internet, please provide your customers with spaces where they can leave their opinions. Consider creating a Google My Business account or profile, a Facebook page authorizing the publication of customer comments, a YouTube channel, a PagesJaunes profile, etc. French Internet users, for the most part, take the time to read enough reviews about companies in order to make a choice.


of them say they are also interested in brands' responses to customer comments. several WhatsApp Number List elements such as the quality of the product, the delivery service, customer service, the brand's behavior in the face of negative reviews, etc. If you are an e-retailer, be sure to always respond to negative customer reviews with courtesy. Remain professional in your approach and do not hesitate to propose one or more solutions to satisfy the customer, if you can. When you recognize that the customer is not in the wrong, apologize and promise to improve.






However, some people may leave defamatory reviews about your business with the aim of harming you. In this case, you may be tempted to delete these comments which are not justified and which may be insulting. Definitely don't do it. If it's Google reviews, open your Google My Business listing, then go to "Reviews" ; " Clients " ; Report a review . Once the review is reported, Google will evaluate the relevance of your query and whether or not to remove the review. In addition, to improve your online reputation, using Google Suggest can be very useful. Google SEO Consultant Smart Web Group SmartWeb Group is positioned among the top SEO agencies.