Manager Focus on the longterm

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Everyone has to contact customers on the front line get firsthand customer feedback as quickly as possible and quickly iterate products After reaching a large scale for example more than people only professionalism can be focused and only by focusing can we solve longterm and indepth problems Therefore for largescale SaaS teams production research positions and implementation positions cannot interrupt the work at hand at any time to respond to customers so we need to set up isolation zones

T customer service respond quickly and follow up on customers’ single Austria WhatsApp Number consultations T technical support support multiple T at the same time CSM Customer Success  use renewal and additional purchases of a limited number of customers generally to million ARR Fulltimerotating technical experts stationed in the service department promptly solve customer problems determine whether they viewsneed to be handed over to the technical team and accumulate knowledge




The purpose of this design is threefold Respond quickly to customers Accumulate knowledge in the service department Ensure that production and research are focused on work while being able to effectively and deeply contact customers Guest author Wu Hao WeChat public account SaaS Baiyexing a knowledge collector in the SaaS field and the author of SaaS Entrepreneurship RoadmapCommunicate in depth with SaaS founders every year and continuously output content on official accounts and video accounts based on actual practice .