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Subscribe to receive our content by email and become a Malaysia Mobile Number List member of theontent Legal Privacy Policy Rock Content Linkedin Rock Content Instagram Rock Content Facebook Rock Content Twitter Rock Content Youtube To the top NPS: what advantages does the Net Promoter Score bring to companies? In any type of company, regardless of its market and experience, measuring customer satisfaction and loyalty is essential, and that is when the Net Promoter Score or NPS comes into play. Juan Andrés Corrales Aug 26, 19 | 5 min read NPS methodology Do you know what this





methodology is about? If you don't know her, don't worry! In this article we will explain its meaning, importance for a company's objectives , how to calculate it and other things you should know about NPS. Take a look at the rest of the material! What is NPS or Net Promoter Score? This methodology, created in 1993 by American business strategist Fred Reichheld, focuses on measuring the loyalty of a company's customers based on recommendations. To do this, it is based on a simple but powerful question: " On a scale of 0 to 10, how likely is it that you would recommend